Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") explains the terms governing cancellations, refunds, and payments made to Think And Get Financial Services Private Limited, operating under the brand name TAG Finserv ("Company", "we", "our", or "us").

By using our Website or purchasing any paid service offered by the Company, you agree to this Policy.

At present, TAG Finserv primarily provides loan facilitation and financial assistance services by connecting customers with partner banks, Non-Banking Financial Companies (NBFCs), Housing Finance Companies (HFCs), and other regulated financial institutions.

As of the Effective Date of this Policy, TAG Finserv does not charge customers any fee merely for submitting a loan enquiry or loan application through the Website, unless expressly communicated in writing.

Customers acknowledge that:

• TAG Finserv does not guarantee loan approval.
• Loan approval is solely at the discretion of the respective lending institution.
• Rejection of a loan application does not entitle the customer to any refund where a separately disclosed service has already been fully performed.

Customers may request cancellation of a loan enquiry or application at any time before final submission to the partner financial institution.

Where an application has already been submitted to a partner bank, NBFC, or HFC, cancellation shall be subject to the procedures and policies of the concerned institution.

If TAG Finserv introduces paid advisory, documentation, consulting, verification, premium support, or other value-added services in the future, the applicable refund terms shall be clearly disclosed before payment is collected.

Unless otherwise stated for a specific service:

• Refund requests will be reviewed on a case-by-case basis.
• Approved refunds will generally be processed through the original payment method.
• Refund processing timelines may vary depending on the payment provider and banking channels.

Unless required by applicable law or specifically agreed by the Company, refunds may not be available in the following situations:

• The service has already been fully delivered.
• The customer withdraws after substantial work has been completed.
• Incorrect information or fraudulent documents were submitted by the customer.
• The loan application is declined by the lender based on its own assessment.
• Delays or decisions made by partner financial institutions.
• The customer fails to provide required documents or information.

In the event of:

• Duplicate payments;
• Payments deducted without successful confirmation; or
• Other payment processing errors attributable to the Company,

Payments, where applicable, may be processed through authorised third-party payment gateways.

TAG Finserv is not responsible for delays caused by banks, payment processors, card networks, UPI platforms, or other financial intermediaries.

The Company reserves the right to refuse refunds where there is reasonable evidence of:

• Fraud;
• Payment abuse;
• Identity theft;
• Chargeback misuse; or
• Any unlawful activity.

TAG Finserv reserves the right to amend, modify, or replace this Policy at any time.

Any changes will become effective upon publication on the Website, and the revised "Last Updated" date will reflect the most recent revision.

For questions regarding this Refund & Cancellation Policy or to request assistance regarding payments, please contact:

Think And Get Financial Services Private Limited

Email: query@tagfinserv.com

Website: https://www.tagfinserv.com

This Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Ghaziabad, Uttar Pradesh, India.