Privacy Policy

Think And Get Financial Services Private Limited, operating under the brand name TAG Finserv ("Company", "we", "our", or "us"), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal data when you visit our website, submit enquiries, apply for financial products, communicate with us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information in accordance with this Policy and applicable laws.

This Privacy Policy applies to:

• Visitors to our website.
• Individuals submitting loan enquiries.
• Customers applying for financial products through TAG Finserv.
• Existing and prospective customers.
• Users contacting us via phone, email, WhatsApp, social media, or online forms.

Depending upon the services requested, we may collect the following categories of information:

• Full Name
• Date of Birth
• Gender (where applicable)
• Mobile Number
• Email Address
• Residential Address
• Office Address
• City and State
• PIN Code

Where required for loan processing and subject to applicable law, we may collect:

• PAN
• Aadhaar (where legally permitted and with your consent)
• Passport
• Driving Licence
• Voter ID
• Other officially valid identity documents

• Monthly Income
• Salary Details
• Business Income
• Employer Information
• Occupation
• Bank Statements
• Income Tax Returns
• GST Details
• Existing Loan Details
• Credit Obligations
• Property Information (where applicable)
• Asset Details
• Loan Requirements

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Date and Time of Visit
• Referring Website
• Pages Visited
• Session Duration
• Cookies and Similar Technologies

We may retain records of:

• Emails
• Phone Calls
• WhatsApp Messages
• Contact Forms
• Customer Support Interactions
• Feedback
• Complaints

We may collect information directly or indirectly through:

• Online enquiry forms.
• Loan application forms.
• Customer registration forms.
• Email communications.
• Telephone conversations.
• WhatsApp Business.
• Social media interactions.
• Website cookies.
• Partner referrals.
• Banks and NBFCs (where permitted).
• Publicly available sources.
• Government databases where legally authorised.

Your information may be used for one or more of the following purposes:

• Responding to your enquiries.
• Assessing your financial requirements.
• Identifying suitable loan products.
• Processing loan applications.
• Forwarding applications to partner financial institutions.
• Verifying information and documents.
• Conducting fraud prevention checks.
• Communicating application status.
• Customer support.
• Internal administration.
• Compliance with legal and regulatory obligations.
• Improving our services and website.
• Analytics and performance monitoring.
• Marketing and promotional communications (subject to your preferences).

We process personal information only where permitted under applicable laws, including where processing is necessary:

• With your consent.
• For taking steps requested by you before entering into a service relationship.
• To comply with legal or regulatory obligations.
• For legitimate business purposes that do not override your rights.
• To prevent fraud, misuse, or unlawful activities.

We may share your information only where necessary and appropriate with:

• Partner Banks.
• Non-Banking Financial Companies (NBFCs).
• Housing Finance Companies (HFCs).
• Credit Information Companies, where applicable and legally permitted.
• Verification agencies.
• Technology service providers.
• Document processing partners.
• Legal advisors.
• Auditors.
• Government authorities or regulators where required by law.
• Courts or law enforcement agencies pursuant to lawful requests.

We implement appropriate technical, organisational, and administrative safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

These measures may include:

• Secure servers.
• Access controls.
• Encryption where appropriate.
• Firewalls.
• Password-protected systems.
• Employee confidentiality obligations.
• Periodic security reviews.

We retain personal information only for as long as necessary to:

• Provide requested services.
• Comply with legal obligations.
• Maintain business records.
• Resolve disputes.
• Enforce our legal rights.
• Meet regulatory requirements.

Subject to applicable laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of your personal information, where legally permissible.
• Withdraw your consent where processing is based on consent.
• Request restriction of processing in certain circumstances.
• Object to processing where permitted by law.
• Lodge a complaint with the appropriate regulatory authority if you believe your rights have been violated.

Our Website may use cookies, web beacons, pixels, and similar technologies to:

• Ensure proper website functionality.
• Remember user preferences.
• Improve user experience.
• Measure website traffic and performance.
• Analyse visitor behaviour.
• Support marketing and advertising activities where applicable.

With your consent or where otherwise permitted by applicable law, we may send you:

• Loan offers
• Product updates
• Promotional campaigns
• Service announcements
• Newsletters
• Educational financial content

Our Website may contain links to websites operated by banks, NBFCs, Housing Finance Companies (HFCs), payment gateways, government portals, or other third parties.

We are not responsible for the privacy practices, security measures, or content of any third-party websites. We encourage you to review their privacy policies before providing any personal information.

Your personal information may be processed or stored on servers located in India or, where necessary and legally permissible, in other jurisdictions through our authorised technology or service providers.

Where personal data is transferred outside India, we will take reasonable steps to ensure that such transfers comply with applicable legal requirements and that appropriate safeguards are in place.

Our services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been collected without appropriate authorisation, we will take reasonable steps to delete such information.

You are responsible for ensuring that all personal information submitted to us is accurate, complete, and up to date.

Providing false, misleading, or incomplete information may result in delays, rejection of applications, or termination of services.

In the event of a suspected or confirmed data security incident affecting personal information, we will take appropriate steps to:

• Investigate the incident.
• Contain and mitigate any impact.
• Restore the security of affected systems.
• Notify affected individuals and competent authorities where required under applicable law.

We reserve the right to amend or update this Privacy Policy at any time.

Any changes will be published on this Website with the revised "Last Updated" date. Your continued use of the Website after such updates constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which your personal information is handled, you may contact our Grievance Officer.

Grievance Officer

Think And Get Financial Services Private Limited

Email: query@tagfinserv.com

The Company will make reasonable efforts to acknowledge and respond to grievances within the timelines prescribed under applicable laws.

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Think And Get Financial Services Private Limited

Email: query@tagfinserv.com

By accessing or using this Website, submitting an enquiry, completing an application, uploading/sharing documents, or otherwise interacting with TAG Finserv, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

You further consent to the collection, use, storage, processing, verification, and sharing of your personal information with partner financial institutions and authorised service providers, as necessary for providing the requested services and in accordance with applicable laws.