TAG Finserv
Legal

Fair Practices Code

Last updated: 2026-08-15

1. Introduction

Think And Get Financial Services Private Limited, operating under the brand name TAG Finserv ("Company", "we", "our", or "us"), is committed to conducting its business with honesty, integrity, fairness, transparency, and professionalism.

This Fair Practices Code ("Code") outlines the standards and principles that govern our interactions with customers while facilitating financial products offered by our partner banks, Non-Banking Financial Companies (NBFCs), Housing Finance Companies (HFCs), and other regulated financial institutions.

The objective of this Code is to ensure that customers are treated fairly throughout the loan enquiry and facilitation process.

2. Scope

This Code applies to:

  • All employees.
  • Directors.
  • Consultants.
  • Business associates.
  • Channel partners.
  • Representatives acting on behalf of TAG Finserv.

Every individual associated with the Company is expected to comply with this Code while dealing with customers.

3. Commitment to Fair Dealing

TAG Finserv is committed to:

  • Treating every customer with courtesy, dignity, and respect.
  • Providing transparent and professional services.
  • Acting honestly in all customer interactions.
  • Avoiding unfair, deceptive, or misleading practices.
  • Promoting responsible financial decision-making.

4. Transparent Communication

We shall endeavour to provide customers with clear and accurate information regarding:

  • Available financial products.
  • Eligibility criteria.
  • Required documentation.
  • General loan process.
  • Indicative interest rates, where available.
  • Applicable lender charges, where disclosed by the lender.
  • Expected timelines.

We will make reasonable efforts to explain that the final terms and conditions of any loan are determined solely by the respective lending institution.

5. No Misleading Commitments

TAG Finserv and its representatives shall not:

  • Promise guaranteed loan approvals.
  • Misrepresent eligibility.
  • Offer false assurances regarding interest rates.
  • Mislead customers regarding processing timelines.
  • Make inaccurate statements regarding any lender's policies.

All communications shall be truthful and based on information reasonably available at the relevant time.

6. Confidentiality of Customer Information

Customer information shall be handled with appropriate confidentiality and used only for legitimate business purposes, including:

  • Loan facilitation.
  • Verification.
  • Regulatory compliance.
  • Customer support.
  • Fraud prevention.

Personal information shall be processed in accordance with our Privacy Policy and applicable laws.

7. Responsible Collection of Documents

We shall request only such documents as are reasonably necessary for assessing eligibility or facilitating the customer's application with the relevant financial institution.

Customers may be informed about the purpose of collecting each category of information wherever appropriate.

8. Fair Marketing Practices

Our marketing communications shall be:

  • Accurate.
  • Honest.
  • Responsible.
  • Non-deceptive.
  • Compliant with applicable laws.

We shall avoid:

  • False advertisements.
  • Misleading comparisons.
  • Hidden conditions.
  • Exaggerated claims.
  • Unauthorised use of lender names or trademarks.

9. Customer Consent

Before sharing customer information with partner financial institutions, TAG Finserv shall obtain the customer's consent through appropriate electronic or written means, except where disclosure is required by applicable law.

10. Service Standards

We strive to:

  • Respond to customer enquiries promptly.
  • Guide customers through the application process.
  • Maintain professional communication.
  • Keep customers reasonably informed regarding the status of their applications, subject to information received from partner institutions.

11. Ethical Business Conduct

The Company maintains a zero-tolerance approach towards:

  • Fraud.
  • Forgery.
  • Corruption.
  • Bribery.
  • Misrepresentation.
  • Identity theft.
  • Unethical business practices.

Any employee or representative found engaging in such conduct may be subject to disciplinary action and, where appropriate, legal proceedings.

12. Customer Complaints

Customers may raise complaints, concerns, or suggestions through the contact details provided on our Website.

We aim to acknowledge complaints within a reasonable time and work towards a fair and timely resolution.

Where a complaint relates to a lending decision made by a partner bank or NBFC, TAG Finserv will assist the customer in reaching the appropriate institution but cannot alter or override the lender's decision.

13. Non-Discrimination

TAG Finserv is committed to treating customers fairly without unlawful discrimination on the basis of race, caste, religion, gender, disability, marital status, nationality, or any other characteristic protected under applicable law.

14. Compliance with Applicable Laws

The Company shall conduct its operations in accordance with all applicable laws, rules, regulations, and regulatory guidelines relevant to its business activities.

Nothing in this Code shall be interpreted as creating any obligation beyond the Company's legal responsibilities.

15. Review and Updates

This Fair Practices Code may be reviewed and amended periodically to reflect changes in business operations, legal requirements, or industry best practices.

The latest version shall be made available on the Company's Website.

16. Contact Information

For any questions regarding this Fair Practices Code, please contact:

Think And Get Financial Services Private Limited

Email: query@tagfinserv.com

Website: https://www.tagfinserv.com