TAG Finserv
Legal

Grievance Redressal Policy

Last updated: 2026-08-15

1. Introduction

Think And Get Financial Services Private Limited, operating under the brand name TAG Finserv ("Company", "we", "our", or "us"), is committed to providing professional, transparent, and customer-centric financial facilitation services.

We value customer feedback and are committed to resolving complaints fairly, efficiently, and within a reasonable timeframe.

This Grievance Redressal Policy outlines the process through which customers may submit complaints, grievances, feedback, or suggestions relating to our services.

2. Purpose

The objectives of this Policy are to:

  • Provide customers with a simple and transparent complaint resolution process.
  • Ensure complaints are handled fairly and impartially.
  • Improve customer satisfaction.
  • Identify opportunities for service improvement.
  • Promote accountability and ethical business practices.

3. Scope

This Policy applies to complaints relating to:

  • Customer service.
  • Loan facilitation services.
  • Employee conduct.
  • Communication.
  • Document handling.
  • Website-related issues.
  • Data privacy concerns.
  • Service delays attributable to TAG Finserv.
  • Any other service provided directly by the Company.

This Policy does not apply to lending decisions made independently by partner banks, NBFCs, Housing Finance Companies (HFCs), or other financial institutions.

4. How to Submit a Complaint

Customers may submit complaints through the following channels:

Email

query@tagfinserv.com

Website

Through the Contact Us or Grievance Form available on our official website.

Where applicable, customers may also contact us through our officially published customer support numbers or other communication channels.

5. Information to Include

To help us resolve your complaint efficiently, please provide:

  • Full Name
  • Mobile Number
  • Email Address
  • Loan Application Reference Number (if available)
  • Description of the complaint
  • Relevant supporting documents or screenshots
  • Preferred method of communication

Providing complete and accurate information will help us investigate your concern more effectively.

6. Complaint Handling Process

Upon receiving a complaint, TAG Finserv will endeavour to:

  • Acknowledge receipt of the complaint.
  • Review the information provided.
  • Investigate the matter objectively.
  • Contact the customer if additional information is required.
  • Provide an appropriate response or resolution.
  • Close the complaint once resolved.

Where a complaint concerns a partner lender, we may coordinate with the concerned institution or guide the customer to the appropriate grievance channel. However, TAG Finserv cannot modify or override any lending decision made by such institution.

7. Resolution Timelines

While actual resolution times may vary depending on the complexity of the matter, the Company aims to:

  • Acknowledge complaints within 2 Business Days.
  • Resolve most complaints within 15 Business Days.

If additional time is required due to the nature of the complaint or involvement of third parties, we will make reasonable efforts to keep the customer informed.

8. Fair Investigation

Every complaint will be:

  • Investigated objectively.
  • Handled confidentially.
  • Reviewed without bias or discrimination.
  • Addressed in accordance with applicable laws and Company policies.

Customers raising genuine complaints will not be subjected to unfair treatment for doing so.

9. Customer Responsibilities

Customers are requested to:

  • Provide accurate information.
  • Cooperate during the investigation.
  • Submit authentic supporting documents.
  • Avoid abusive, threatening, or fraudulent communications.

The Company reserves the right to reject complaints that are knowingly false, frivolous, repetitive without new information, or submitted in bad faith.

10. Privacy and Confidentiality

All complaints and related information will be handled confidentially and processed in accordance with the Company's Privacy Policy and applicable data protection laws.

Information will be shared only with authorised personnel or where required by law.

11. Policy Review

This Grievance Redressal Policy may be amended or updated from time to time to reflect changes in legal requirements, operational processes, or industry best practices.

The latest version will be available on our Website.

12. Contact Details

For complaints, feedback, or suggestions, please contact:

Grievance Officer

Think And Get Financial Services Private Limited

Email: query@tagfinserv.com

Website: https://www.tagfinserv.com

13. Final Note

TAG Finserv believes that every customer deserves to be treated with fairness, professionalism, and respect.

We appreciate your feedback, as it helps us continuously improve our services and maintain the highest standards of customer satisfaction.